Average front desk hours reclaimed per day — time that goes back to patients, not paperwork.
Every patient call logged. Every callback scheduled. Every follow-up tracked to resolution.
Import your patient list, set your SLA rules, and your first ticket queue is live before lunch.
Built for the chaos
of dental front desks
Every feature was designed around the specific workflows dental practices actually use — not generic helpdesk logic.
Smart Ticket Routing
Every incoming call, insurance dispute, or referral request is automatically categorized and routed to the right team member — before they even pick up the phone.
No more two-day callbacks
Set SLA rules per ticket type. Amber at 2h, red escalation at 4h. Patients get called back — every time.
12 locations. One screen.
Multi-Location Dashboard
See every location's queue, performance, and open issues from one command-center view.
Patient Comms Hub
Every call, voicemail, and SMS thread lives inside the ticket. No more hunting across apps.
Integrates with your PMS
Connects with Dentrix, Eaglesoft, Open Dental, and Curve Hero. Patient data flows in — no double entry.
How Meridian Dental Group cut insurance dispute time by 61%
With 12 locations and 3 different insurance coordinators, Meridian was losing track of pre-auth requests across spreadsheets, emails, and sticky notes. After deploying Triage, every insurance ticket is tracked from submission to approval — and their average dispute resolution dropped from 11 days to 4.3 days.
"We were losing 2–3 patients a week to missed callbacks. Since Triage, our callback rate is 100% and our front desk actually leaves on time."
"Running 8 locations, I had no visibility into which front desks were drowning. Triage gave us one screen that tells us everything before 8 AM."
"Solo practice, just me and one assistant. I was keeping track of callbacks in my head. Now nothing slips and I stopped dreaming about sticky notes."
See your time savings
Adjust the sliders to match your practice — see projected impact instantly.
Based on avg 4.7 hrs/desk/day saved. Labor rate $28/hr. 3% untracked callback rate.
See Your Desk Clean
Book a live walkthrough — we'll show you your first ticket queue in under 15 minutes.